FAQ
Answers to the most common questions, organized by topic. Many feature pages also have their own FAQ sections with more specific answers.
Getting Started
Section titled “Getting Started”Is Keeping Score! free?
Section titled “Is Keeping Score! free?”Yes — every feature is available during the private beta with no ads and no subscriptions.
What devices does it support?
Section titled “What devices does it support?”iPhone and iPad running iOS 18.0 or later. On iOS 26+ the UI adopts Apple’s Liquid Glass design; earlier versions get a clean SwiftUI fallback.
Does it sync across devices?
Section titled “Does it sync across devices?”Yes. Games, players, teams, personas, game collections, templates, and most preferences sync automatically via iCloud. No setup needed beyond having iCloud enabled.
How many languages does it support?
Section titled “How many languages does it support?”33 languages, including 3 right-to-left languages (Arabic, Hebrew, Persian).
Is there an Android version?
Section titled “Is there an Android version?”No. Keeping Score! is built exclusively with Apple frameworks and is only available on iOS.
Do I need an internet connection?
Section titled “Do I need an internet connection?”No. The app works fully offline. An internet connection is only needed for iCloud sync and the diagnostic reports you choose to send.
Scoring
Section titled “Scoring”Can I change the score increment mid-game?
Section titled “Can I change the score increment mid-game?”No. The increment is set when you create the game. Use the calculator for one-off adjustments of different amounts.
Does the calculator follow order of operations?
Section titled “Does the calculator follow order of operations?”Yes. Multiplication and division are evaluated before addition and subtraction. Learn more.
What’s the maximum score?
Section titled “What’s the maximum score?”Scores are clamped to ±999,999. See all system limits.
Can I switch scoring mode mid-game?
Section titled “Can I switch scoring mode mid-game?”No. The scoring mode (Highest Wins, Lowest Wins, Win/Draw/Loss, Point Exchange) is set at game creation.
Can I undo a score?
Section titled “Can I undo a score?”Yes. The calculator has 50 levels of undo history. Tap the undo button to reverse recent scoring actions. Note: once a round is committed, score changes from prior rounds become non-undoable.
Does it support decimal scores?
Section titled “Does it support decimal scores?”Yes. The calculator supports decimal input for fractional scores.
Game Setup
Section titled “Game Setup”How many built-in game templates are there?
Section titled “How many built-in game templates are there?”127 templates across 11 categories. You can also save your own configurations as custom templates.
What happens if the app closes during a timed game?
Section titled “What happens if the app closes during a timed game?”The timer state is saved to the database, so it survives app restarts. When you reopen the app, the timer continues from where it was. A local notification also fires if the timer expires while the app is backgrounded.
Can I reopen a finished game?
Section titled “Can I reopen a finished game?”Yes. Open the game menu and choose to reopen. Scoring resumes from the last committed round. Learn more.
How do categories work?
Section titled “How do categories work?”Categories let you track scores across multiple dimensions (e.g., trivia topics). Each player gets a score per category — up to 20 categories per game — and the category totals sync to the participant’s overall score. Not compatible with Win/Draw/Loss or Point Exchange modes.
What are Game Collections?
Section titled “What are Game Collections?”Game Collections group related games into a session (e.g., a game night) and track cross-game wins to determine an overall winner.
What are the end condition options?
Section titled “What are the end condition options?”Seven options: Open-Ended, Target Score, Total Scored, Timed Game, Timed Round, Target Score Per Round, and Total Scored Per Round. Learn more.
Players & Teams
Section titled “Players & Teams”How many players can a game have?
Section titled “How many players can a game have?”Minimum 2, no hard upper limit. The interface handles any number, though the AirPlay display shows up to 12 in full view (top 11 + “+N” for larger groups).
Do personas sync across devices?
Section titled “Do personas sync across devices?”Yes. Personas sync via iCloud automatically, including avatars, colors, and game statistics.
Why do I see duplicate personas?
Section titled “Why do I see duplicate personas?”This can happen when the same persona is created on multiple devices before syncing. The app automatically merges duplicates (case-insensitive) — give it a moment to sync.
Can I organize players into groups?
Section titled “Can I organize players into groups?”Yes. Persona groups let you organize players into named collections (e.g., “Family”, “Poker Crew”) for quick game setup.
How does team scoring work?
Section titled “How does team scoring work?”Teams can be scored as a whole (one score per team) or by individual members (team total = sum of member scores).
Kids Mode
Section titled “Kids Mode”I’ve forgotten the Kids Mode PIN — how do I reset it?
Section titled “I’ve forgotten the Kids Mode PIN — how do I reset it?”The PIN is stored in the iOS Keychain and syncs via iCloud Keychain across your devices signed into the same Apple Account. If you set it on another device, the same PIN will work here.
If you’ve genuinely forgotten it, use Settings -> Report an Issue from inside the app and we’ll help you clear it. There’s no self-serve reset by design — nothing about the PIN leaves the device until you ask us for help. Learn more.
Can my child change the PIN or exit Kids Mode without me?
Section titled “Can my child change the PIN or exit Kids Mode without me?”No. Entering or exiting Kids Mode, and changing the PIN, all require the current PIN. Disabling Kids Mode entirely also requires the PIN.
AirPlay
Section titled “AirPlay”AirPlay connects but the TV leaderboard doesn’t appear
Section titled “AirPlay connects but the TV leaderboard doesn’t appear”Usually a network mismatch. Check both devices are on the same Wi-Fi, disconnect AirPlay fully from Control Center, then reconnect. See AirPlay troubleshooting for the full checklist.
The app detects external displays via three independent checks (scene delegate, launch scan, activation reconciliation) — there’s no AirPlay setting inside Keeping Score! to toggle.
Does AirPlay work with non-Apple receivers?
Section titled “Does AirPlay work with non-Apple receivers?”Anything AirPlay 2–compatible should work, including many recent smart TVs. The leaderboard is just a second scene, not a mirror, so the receiver only needs to accept a standard AirPlay stream.
Translations
Section titled “Translations”I spotted a translation error — how do I report it?
Section titled “I spotted a translation error — how do I report it?”Settings -> Report an Issue and include the language, the screen it appears on, what the text currently says, and (ideally) what it should say. A screenshot helps most. Translation fixes ship in the next app update, usually within a week or two. Supported languages.
Can I contribute a new translation?
Section titled “Can I contribute a new translation?”Not yet — the 33 supported languages are all we can responsibly maintain right now. If demand for another language is strong, get in touch via Report an Issue.
Sync & Data
Section titled “Sync & Data”What syncs via iCloud?
Section titled “What syncs via iCloud?”The SwiftData store syncs via CloudKit: games, players, teams, personas, scores, game collections, category templates, custom game templates, and notes. Settings such as app icon, sound choices, Kids Mode state and PIN, TV display variant, and the list of submitted diagnostic reports sync via iCloud Key-Value Store. Onboarding completion is deliberately per-device. Learn more.
How do I export my game data?
Section titled “How do I export my game data?”Open the game menu and choose Export. Available formats: CSV (for spreadsheets) and JSON (for programmatic use). You can also bulk-export multiple games. Learn more.
Can I delete my data?
Section titled “Can I delete my data?”Yes. Delete individual games by swiping left, or select multiple for bulk deletion. Deletes are soft — items sit in Settings -> Data -> Recently Deleted for 30 days where they can be restored or permanently removed. Personas can be deleted from the Persona Library.
Does the app back itself up?
Section titled “Does the app back itself up?”Yes. Weekly JSON snapshots are written to iCloud Drive (with a Documents fallback), keeping the 4 most recent. You can also back up on demand or restore from any snapshot in Settings -> Data -> Backups. Restore is additive — it merges by stable ID and never destroys current data.
Can I disable iCloud sync?
Section titled “Can I disable iCloud sync?”Yes. Go to Settings -> [your name] -> iCloud -> Apps Using iCloud and toggle off Keeping Score! Learn more.
Can I import data into the app?
Section titled “Can I import data into the app?”No. Export is one-way (for analysis and record-keeping). Restore from a Keeping Score! backup snapshot is the only supported import path.
Widgets & Siri
Section titled “Widgets & Siri”What widget types are available?
Section titled “What widget types are available?”- Pinned Game — Small (top 2), Medium (top 3), Large (top 4). Read-only glance surface; tap to open the game.
- Timer (Small) — read-only countdown plus game title.
- Lock Screen — Circular (emoji + score), Rectangular (title + leader), and a dedicated Timer widget for timed games.
- Control Center — Resume Game, New Game, Toggle Timer. The Control Center controls are the only widget-extension surface that fires actions.
What Siri / Shortcuts actions are available?
Section titled “What Siri / Shortcuts actions are available?”9 intents — New Game, Resume Last Game, Open Game, Add Score, Check Scores, Finish Game, Undo Last Score, Toggle Timer, Reset Timer — plus 3 Control Center controls that share the same plumbing. Learn more.
Does Keeping Score! support Live Activities?
Section titled “Does Keeping Score! support Live Activities?”Yes. Scores and timers appear on the Lock Screen and Dynamic Island during active games (up to 4 players).
Why isn’t my widget updating?
Section titled “Why isn’t my widget updating?”Widgets refresh on a system-managed schedule. Open the app to trigger a refresh, or remove and re-add the widget. See troubleshooting.
Privacy & Diagnostics
Section titled “Privacy & Diagnostics”What data does the app collect?
Section titled “What data does the app collect?”By default, nothing leaves the device. MetricKit caches crash, hang, and performance diagnostics locally for your review, and Keeping Score! keeps an in-app breadcrumb log of recent actions. You choose whether to send any of it. The app does not collect or transmit any usage analytics or product-interaction events.
How do I report a bug?
Section titled “How do I report a bug?”Settings -> Report an Issue, or shake the device. You’ll see the diagnostic bundle (breadcrumbs + any cached crash reports + optional note) before it uploads. See Contact.
Why did I just get a “Send a crash report?” notification?
Section titled “Why did I just get a “Send a crash report?” notification?”iOS handed Keeping Score! a fresh crash diagnostic from a previous launch and the app surfaced it as a system notification so you don’t have to discover it manually. Tap to land directly on the Report an Issue compose form with the crash already attached — you still review and confirm before anything uploads. The prompt fires once per cached crash; dismissing it leaves the report in Settings -> Report an Issue under Crash Reports until you decide what to do with it.
How long are diagnostic reports kept?
Section titled “How long are diagnostic reports kept?”Diagnostic bundles you explicitly send are stored on a Cloudflare Worker and automatically deleted after 180 days. They’re used solely to diagnose bugs and improve the app.
How do I check the status of a report I sent?
Section titled “How do I check the status of a report I sent?”Settings -> Submitted Reports lists everything you’ve sent and lets you tap Refresh to ask the server for the latest moderation status. There’s no background polling — the request only fires when you tap Refresh. A local notification reminds you a week after each submission so you don’t have to remember on your own. Privacy policy has the full mechanism.
Can the developer link a report back to me?
Section titled “Can the developer link a report back to me?”No. Each report is authenticated only at submission time, and the server keeps no per-device or per-user identifier alongside the stored bundle. To check a specific report’s status later, the app presents a one-time signed token tied to that single report id — that token is the only proof of ownership, and it’s stored locally on your device. Privacy policy.
Accessibility
Section titled “Accessibility”Does the app support VoiceOver?
Section titled “Does the app support VoiceOver?”Yes. Every screen and interactive element has descriptive accessibility labels. Learn more.
Does it support Dynamic Type?
Section titled “Does it support Dynamic Type?”Yes. The app scales to all text sizes, including accessibility sizes, with progressive layout adaptations. Learn more.
Does it respect Reduce Motion?
Section titled “Does it respect Reduce Motion?”Yes. Confetti and other animations are disabled when Reduce Motion is enabled in iOS Settings. Learn more.
Is information conveyed by color alone?
Section titled “Is information conveyed by color alone?”No. All states use shape, border, opacity, or text indicators in addition to color, making the app usable with any type of color blindness. Learn more.